Nurix AI, an enterprise AI company founded by Mukesh Bansal, agreed to acquire Verloop.io, an Indian company that automates customer service conversations over chat and other digital channels. The deal was announced on 9 July 2026 in a company release.
Financial terms were not disclosed.
Verloop will become part of Nurix AI, and its team and operations will support Nurix's push into chat-based customer engagement. Verloop founder Gaurav Singh will join Nurix's leadership team, where he will work on product strategy, enterprise sales and the company's next generation of AI agents. The companies did not give further details on how the two products will be integrated.
What Verloop built
Verloop was incorporated in 2016 by Gaurav Singh, according to Inc42. It sells software that lets large companies automate conversations with their customers across digital channels, mainly for banks, fintech firms, retailers and telecoms operators.
The company says its platform handles more than 20 million customer interactions every month. Its enterprise clients span more than 21 industries, mostly in India, the Middle East and Southeast Asia, Inc42 reported. Its revenue and headcount were not disclosed.
Over about a decade, Verloop raised around $8 million. Inc42 named Ranjan Pai of the Manipal Education and Medical Group, the IDFC-Parampara Fund, Praitithi Investment Trust and Kris Gopalakrishnan among its backers. A breakdown of its individual rounds was not reported.
“AI is becoming a core operating layer for enterprises, but its value will be measured by real business outcomes, not pilots.”
Why Nurix is buying
Nurix builds AI agents that run complex business workflows for enterprises. Its main product, NuPlay, is a voice AI platform for customer engagement. Buying Verloop gives it an established chat automation product and existing enterprise customers to sit alongside its voice offering, so that it can handle customer conversations across both voice and chat.
The deal also extends Nurix's reach in India and the Middle East, the markets where Verloop has most of its business. Bansal said the value of AI for enterprises would be judged by business results rather than pilot projects, and that acquiring Verloop would help Nurix move clients from experiments to measurable returns.
Bansal said Verloop's experience in chat automation, combined with Nurix's work in voice, would give the company a stronger platform for automating workflows at the main points where businesses deal with customers. The combined product is meant to cover both real-time voice calls and chat conversations that unfold over longer periods, as well as newer AI-native channels.
Singh said that over the last decade Verloop had learned that enterprises understand what AI can do but struggle to deploy it reliably at scale. He said that together with Nurix, Verloop would have the kind of agentic platform he believed the market needed, and that the combined company could speed up how quickly enterprises adopt autonomous AI across the customer lifecycle.
The buyer and its backers
Nurix was founded in 2024 by Bansal and Abhishek Asawa. Bansal is described in the announcement as a serial entrepreneur. Nurix's customers include super.money, Myntra, Cult.fit and Aditya Birla Capital, according to Inc42.
Nurix raised $27.5 million in a combined seed and Series A round in September 2024. In March 2026 it raised ₹135 crore (about $16 million) from Prosus at a pre-money valuation of $67 million, with existing investors General Catalyst and Accel taking part, Inc42 reported.
Consolidation in conversational AI
The deal pairs a company founded in 2024 with one that had been selling to enterprises for about a decade. Verloop brings deployments in sectors such as banking, fintech, retail and telecoms, while Nurix brings fresh capital from Prosus, General Catalyst and Accel and a voice product.
Entrepreneur India, which reported the deal on 10 July, said Nurix planned to combine its NuPlay voice platform with Verloop's chat automation. CXO Digital Pulse said the combined platform would be aimed at customer service, sales and workflow automation in sectors including banking, retail, healthcare, telecoms and e-commerce. Neither company said whether the Verloop brand would be kept.
